Master Service Agreements that actually work in the field
I help multi-site operators, construction and facilities service providers turn MSAs and SOWs into clear scope, clean pricing mechanics, enforceable SLAs/KPIs, and dispute-resistant invoicing—so the contract matches real operations.
Pennsylvania attorney • Former enterprise Facilities & Energy leader • Built vendor governance across large vendor ecosystems
THE PROBLEMS I SOLVE
If your MSA feels “standard,” the risk usually isn’t.
Most MSAs fail in the same places—where operations, procurement, and finance collide.
Scope and SOWs that don’t match what the field team actually does
Pricing that creates surprises (rate cards, pass-throughs, escalation, minimums)
Weak change control that turns every exception into a fight
SLAs/KPIs that look good—but can’t be measured or enforced
Invoicing terms that invite leakage, disputes, and delays
Risk terms that are misaligned (indemnity, insurance, limitations of liability)
WHAT I DELIVER
Practical deliverables (not academic redlines)
You’ll get clear contract language plus the operational mechanics that make it work after signature.
MSA drafting / rebuild (from scratch or from your template)
MSA review + negotiation support (redlines + negotiation prep + live support as needed)
SOW framework + change order process (so scope doesn’t drift)
SLA/KPI package (definitions, measurement, reporting, credits/remedies)
Invoicing & controls language (backup, audit rights, dispute windows, approval flows)
Vendor governance terms (QBRs, escalation, corrective action, termination mechanics)
WHO IS THIS FOR?
Built for multi-site real estate realities
Multi-site operators (retail, healthcare-facing, property/facilities portfolios)
Facilities services providers (R&M, HVAC, exterior, floor care, fire/life/safety, etc.)
Procurement / sourcing leaders who need cleaner contracting + governance
Finance leaders who are tired of invoice exceptions and leakage
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